From the monthly archives:

December 2010

TLW 027: Go Slow to Go Fast

by Robin Lindbeck on December 21, 2010

Todays Learning Workplace podcast 27–Go Slow to Go Fast

Todays article:

 

Other articles and things of interest from this week:

 

Today’s topic
Lifelong Learning

 

What would you do?

This week:

  • Dear TLW–I’m a sales manager within a hotel. I work closely with the general manager regarding the goals for the hotel, sales projections, as well as work with the staff around fulfilling customers needs, etc. Recently our customer service ratings have dropped…in particular in the area of our front desk. We are thinking about doing some customer service training for the employees…however, as I think about the group and their 1-3 years in their roles, I’m wondering if training is really what they need. They have been without a supervisor for a few months and we haven’t been able to give them any sort of raise for a year. Your thoughts?

 

Next week:

  • No email for next week

 

2-minute tips of the week

  • Max: When training, sit down with your group to create a more collegial and intimate atmosphere
  • Terri: Test markers prior to a training session
  • Robin: as we approach the end of the year, if you are taking vacation, think through what will be your strategy for staying connected and for disconnecting while on vacation.

 

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TLW 026: It’s Time for Professional Development Resolutions

by Robin Lindbeck on December 16, 2010

Todays Learning Workplace podcast 26–It’s Time for Professional Development Resolutions

Todays article:

 

Other articles and things of interest from this week:

 

Today’s topic

Creating inclusive work environments through diversity training programs

 

What would you do?

This week:

  • Dear TLW–
    We are a small learning and development department supporting a large employee population, with a lot of needs! We typically try to design, develop and facilitate our own training programs. As you well know, this takes time! Time we feel we are running short of! However, we are feeling as if there are topics where quality programs have already been developed by a third party that we could purchase and be well served. Would you have any suggestions as to where we could turn to review and possibly purchase “off the shelf” programs around time management, meeting management, conflict resolution, communication skills, etc.?

Next week:

  • Dear TLW–
    I’m a sales manager within a hotel.  I work closely with the general manager regarding the goals for the hotel, sales projections, as well as work with the staff around fulfilling customers needs, etc.  Recently our customer service ratings have dropped…in particular in the area of our front desk.  We are thinking about doing some customer service training for the employees…however, as I think about the group and their 1-3 years in their roles, I’m wondering if training is really what they need.  They have been without a supervisor for a few months and we haven’t been able to give them any sort of raise for a year.  Your thoughts?

 

2-minute tips of the week

 

Other resources mentioned during the show

 

(right-click to download the MP3 of this podcast to your computer)

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TLW 025: Lets Get a Little Social…Learning

December 7, 2010

Todays Learning Workplace podcast #25–Lets Get a Little Social…Learning Todays article: The Special Sauce of Social Learning (Learning Solutions Magazine, free sign-up required to read entire article)   Other articles and things of interest from this week: ASTD’s Employee Learning Week (Overview and link to congressional resolution) Changing Jobs, Lagging Education, and the Skill Gap […]

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TLW 024: Being a Good Conflict-er

December 5, 2010

Todays Learning Workplace podcast #24–Being a Good Conflict-er Todays article: How do You Deal with Conflict? (Splash blog via Workplace Learning blog)    Other articles and things of interest from this week: Organizational Learning: The Enduring Influence of Organization Development (Organization Development Journal via bnet.com via ASTD Buzz) Awakening Corporate Soul: Employee engagement can increase […]

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