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Todays Learning Workplace podcast 42-Working With the “Challenging” Participants
Todays article:
7 Truths about All Customer Experiences (Customer Experience for Profit blog)
Other articles and things of interest from this week:
- How to Build Millennials as Future Leadership (Chief Learning Officer blog)
- The Art of Admitting Failure (HBR blog, HBR’s special issue on failure)
- 25 Places To Find Instructional Videos (Jane’s pick of the day blog)
- How to Help Leaders Succeed: A Guide to Successful Executive Career Transitions (pdf white paper) (UNC Kenan-Flagler Business School via ASTD blog)
Today’s topic –More Tough Learners (Miscreants, Sleepers, and Annoyers, Oh My!)
- Difficult Behaviors in the Classroom
- Anger and Discipline in the Classroom (pdf)
- Who is a Difficult Student/Learner? (pdf)
Tip of the week
- Prepare your guest presenters/trainers
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by Jennifer Deal
by Ram Charan